Keep your software running while your team ships
Technology Operations Inc runs monitoring, alerts, incident records, on-call rotations and reporting for software companies. You get your engineering time back.
- DetectedLatency alert fired
- PagedPrimary on-call notified
- MitigatedRelease rolled back
- Reviewed3 action items assigned
Everything your reliability program needs
Pick one service or hand us the full incident lifecycle.
Know about problems before your customers do
We build monitoring across your services and endpoints, then keep it current as your stack changes.
- Audit of current coverage and gaps
- Health checks and service-level objectives
- Dashboards per service and per team
- Tuning as you add services
Alerts that reach the right person
We cut alert noise and route each real problem to the owning team, with context and a runbook attached.
- Severity levels for each alert
- Deduplication and grouping
- Routing and escalation by service
- Runbook links on each alert
A clear record for each incident
We log each incident in one format and run reviews that end with owners and due dates.
- Incident templates and severity definitions
- Timeline capture during incidents
- Post-incident reviews
- Action item tracking
On-call your engineers can live with
We design rotations around your team size and time zones, then keep the load fair and the handoffs clean.
- Rotation design across time zones
- Primary and secondary responders
- Handoff notes between shifts
- Regular load reviews
Reports your leadership can read
We turn incident history into regular reports on response times, service health and on-call load.
- Time to acknowledge and resolve
- Service-level objective results
- On-call load per engineer
- Monthly leadership summary
What changes for your team
We tune alerts so your engineers wake up for real problems and sleep through the rest.
Each alert reaches the owner with a runbook, so your responders start with context.
You get regular reports on incidents, response times and on-call load.
From first call to steady state
Four stages. You see a plan before we change anything in your tools.
We review your tools, alerts, rotations and incident history with your team.
We propose severity levels, escalation paths, rotations and reports for your setup.
We configure your tools, write runbooks and move your existing alerts over.
We tune the setup, run incident reviews and send you regular reports.
Built around how your team works
We start with the monitoring and incident tools you already pay for.
We build rotations around your time zones, working hours and team size.
We write runbooks and records in your wiki, where your engineers look first.
Right-sized for your company
We set up monitoring, alerting and on-call from scratch and run it with your engineers.
We bring consistent incident records, rotations and reporting to companies with many teams and tools.
A reliability partner from Holland, Michigan
Technology Operations Inc works with software companies on the operational side of reliability. We handle monitoring, alerts, incident records, on-call rotations and reporting, so your engineers can stay on the roadmap.
You work with one team that knows your setup and writes things down.
Frequently asked questions
Have another question? Email info@technologyop.com.
No. We work with the engineers you have and build the process around them.
Yes. We start with the monitoring, alerting and incident tools you already use. If you have gaps, we suggest options that fit your stack and budget.
Yes. You can start with monitoring, on-call or reporting and add the rest later.
We give you a timeline after the assessment. It depends on how many services and tools you run.
Send us a message through the contact page. We reply by email and set up a first call.
Ready for calmer on-call?
Tell us about your team and where things break. We'll set up a consultation and plan the first steps.